Frequently Asked

The honest
answers.

Plain-English answers to the questions our guests ask most. If you don’t see yours, call or text us — we answer the phone ourselves.

How do I make a reservation?

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Tell us the car you want, the dates, and where you'd like the keys delivered. Use the Reserve form on the site, or call/text us directly. We'll confirm availability within an hour, send you a quick agreement, and arrange the curbside meet.

What are the driver requirements?

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You need a valid US driver's license and a major credit card in your name. Drivers 18 and up can rent with their own full-coverage auto insurance. Drivers 25 and up can also add our rental coverage at booking instead — see "Am I covered?" below, or our insurance page for the full details. International drivers are welcome with a home-country license, a valid passport, and a major credit card.

Am I covered? Do I need to add my own insurance?

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Peak Horizon carries fleet insurance that covers our vehicles and our liability as the owner — but while the car is in your possession, you are responsible for damages during the rental. Renters typically handle that one of two ways: 1. **Bring your own eligible policy.** If your personal auto insurance extends to rental vehicles, you can use it. We verify eligibility before delivery. No additional fee from us. 2. **Add coverage through our insurance partner.** If you don't have eligible personal coverage, we work with an insurance broker who provides rental coverage for an added fee. We quote the total at booking so you can decide before you commit. Before approving any rental we also review driving history through our partner platform to make sure the trip is a good fit.

Do you offer delivery and pickup?

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Yes — delivery and pickup at LAX, Burbank Airport (BUR), and every major hotel from Beverly Hills to Universal City runs $50, waived on rentals of 14+ days. Local pickup is also available by appointment. Custom delivery throughout LA County runs $90 (also waived on 14+ day rentals); we'll quote it during booking.

Do you offer hourly rentals?

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No — every trip is a 24-hour minimum, with some performance vehicles requiring a 2-day minimum. You're free to return the car early, but the minimum applies. The reason is operational: cleaning, fueling, and prepping a car for the next trip takes time, and we'd rather give every guest the full window than rush.

Are there discounts for longer trips?

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Yes. 7–27 day trips automatically receive a 15% discount on the daily rate. 28+ day trips automatically receive a 30% discount. Discounts apply to the daily rate only, not to mileage overages. Long-term rentals (a month or longer) are also welcome — call us directly and we'll build a custom rate.

What's the mileage allowance?

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Mileage is tiered by vehicle. The BMW M3 Competition, Mercedes CLE Cabriolet and BMW X7 include 100 miles per day. Every other car, including the BMW 3 Series, includes 200 miles per day. Each vehicle's exact allowance and overage rate are shown on its page and on your reservation.

Is there a security deposit?

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It depends on the reservation. When a deposit applies, a refundable hold is placed on your card before pickup. Whether one applies, and the amount, depends on the vehicle, driver age, and the insurance you provide, and it's shown on your reservation. The hold is released after return and inspection, typically within 7 business days, minus any damage, fuel, or mileage charges.

What happens if I return the vehicle late?

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Late returns are billed at $50 per hour. If you're more than 1 hour late, a full additional day at the daily rate applies instead, plus continued daily charges until the vehicle is returned. If you know you'll run late, just text us — we can almost always extend the trip on the fly.

What payment methods do you accept?

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Visa, MasterCard, American Express, and Discover. We can also accept ACH bank transfer or cashier's check for long-term rentals. We do not accept personal checks or business checks.

Can I rent if I'm under 25?

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Yes — we rent to drivers 18 and older. Drivers under 25 carry a young driver fee starting at $50/day. The exact amount depends on the vehicle, trip length, and driving record, and we quote it before you book. One non-negotiable for under-25 renters: you must bring your own full-coverage auto insurance, with collision and comprehensive at a vehicle value at or above the replacement value of the car you're renting. Buying coverage with the rental through our broker is only available to renters 25 and older, so for under-25 renters the policy you bring is the policy that protects the trip. Send us your dates, the car you want, and a photo of your insurance declarations page and we'll quote the fee.

Can I add a second driver?

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Yes — up to two drivers per agreement, both with valid licenses and listed on the rental contract. Drivers 25+ are no extra charge. A second driver under 25 carries the same young driver fee and insurance requirements as the primary.

What if I need to cancel my reservation?

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Booked directly with us: more than 7 days before pickup, full refund minus a $25 administrative fee. 3 to 7 days out: 50% refund. Less than 3 days out, same-day, or no-show: non-refundable. Protection plan charges are always refunded on a cancellation; delivery and prep fees are refunded if we haven't started preparing or delivering your car yet. Booked through a marketplace: refunds follow the marketplace's cancellation policy shown at checkout. Verification counts too: your driver's license (and your own insurance, if you're not buying our protection plan) must be verified through Wheelbase at least 24 hours before pickup. If it isn't done by pickup time, the booking is treated as a same-day cancellation. Life happens — if you're in a tough spot, call us directly and we'll work with you.

What if there's a recall or my reserved car becomes unavailable?

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Almost never happens, but if it does: you'll get a free upgrade to the next-tier vehicle in our fleet, or a full refund — your choice. We'll let you know as soon as we know.

Can I take the car off-road or to the track?

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No track use, no racing, no off-roading on any vehicle. Our insurance excludes these uses, and we maintain every vehicle for street duty. Pacific Coast Highway, Mulholland, Angeles Crest — all welcome. Willow Springs, the Pirelli course, the dunes at Pismo — please rent from someone else.

Are pets and smoking allowed?

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Smoking is not allowed in any vehicle — a $250 cleaning fee applies if smoke is detected at return. Pets are welcome on a case-by-case basis with a $100 cleaning deposit; please mention it during booking so we can confirm.

Will I get the exact vehicle I reserved?

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Yes — we run a small fleet and rentals are vehicle-specific, not class-based. The car you book is the car you get. In the rare event a mechanical issue or recall takes a vehicle out of service, we'll either upgrade you free of charge or refund in full.

Still have questions?

Call or text us directly — we usually reply within the hour.